unable to boot from usb

Flashing issues beyond "MS Windows used for flashing" is something that has not been reported before.

Are you using the same CM4 that worked for you previously? Do you have a different CM4 to test with?

I assume you have tried different USB flash dongles?

We have a legacy downloads page with older versions of our OS. Would you like to try an older version to see if that works for you? https://www.axzez.com/legacy-downloads

We'll keep at this until we figure it out!

In your original post you said: "I had a set up working where the pi was booting from USB that no longer works". Did it just all of the sudden stop working? Can you elaborate about the circumstances around this in more detail please?

Here is a customer who had an issue similar to what you are reporting, which is not similar to the issue of OP of this thread: https://www.axzez.com/forum/interceptor-carrier-board/c4-module-stuck-in-boot/dl-ceb77670-d4bb-4c97-b024-cb0d13e3a9c9 In this case, we had the guy send in his system, we tested it, and found that it took a really long time to get to BCM-USB-MSD (05) in the boot order, but when we gave it enough time it did eventually get to that point and did load the OS Installer on the USB flash drive. We ended up sending his system back to him with no change. At the time, we wrote this to the customer: "Further testing with different CM4 modules show that your CM4 was unique.  We believe they had a software issue on your CM4 board that we’ve now fixed since we let it cycle through until it successfully used our USB flash drive and installed our OS and updates.  There are no longer any issues with this module and it boots as expected, like all of the other CM4s.  I’ve rebooted it multiple times now, with and without the USB flash drive, and there were absolutely no issues.  My USB keyboard/mouse work perfectly and I see nothing wrong with either board."

Let's see if you just let the system run for 10 minutes if it finally makes it our OS Installer screen. The bootloader should repeat itself until it finds something to boot. If after that time it does not, we'd like for you to at least try a different CM4 module.

Jamaal,

Nowhere are we saying that you should buy the v2 of our board to resolve any issues. That is not a solution we will ever provide. If you have a link to where we said that this is a solution to a board not working properly, please share it. I expect that it is a misunderstanding, though.

"Can we get support for a resolution to this?" Of course. The only issue we have right now with any customer is the Windows OS being used to write our OS Installer software to a USB Flash Drive. We don't yet know why only some people experience this issue with the Windows Operating System, but every customer that HAS experienced this has resolved it by using a different system (Not Windows) to write our OS Installer to the USB Flash Drive.

From the looks of your screenshot, I expect that this is what you are experiencing and that there is no issue with the board. We are glad to work with you on this to help you resolve your issue like we have done for other customers. We're here to help.

whelp I had it working exactly how I wanted. Then I shut it down to clean up the mess of cables, and now it won't boot off the ssd that I installed to.

so it'll boot when I have the usb I used to install plugged in

If you install the OS on the SSD, you’ll still need to keep the USB flash drive plugged in because the bootloader is stored on the flash drive. The CM4 cannot boot directly from an SSD—it can only boot from an SD Card, eMMC, or USB. Since you have a Lite board without onboard eMMC, you’ll need either our new Interceptor v2 board with SD Card support or to continue booting from USB. While the OS and all your work are on the SSD, the USB flash drive is required only for booting. Once booted, the SSD serves as the primary storage and operating location.